Concept productSaaS Platforms · FinTech
Cashlume
Financial operations for growing Indian businesses.
- Live multi-bank cash position
- Auto-matching with confidence scores
- GST-ready invoicing and reminders
FinTechSaaSReactNode.js
View product Concept productAI Products · Customer support
Ansora
An AI support agent that knows your business and asks before it acts.
An AI support agent grounded in your help center, policies and live order data. It drafts cited answers, takes approved actions like refunds, and hands off to humans with full context.
WebWhatsAppEmail
Concept product · demo data
The problem
Support teams spend most of the day answering the same twenty questions.
Order status, returns, delivery dates and invoices make up the bulk of tickets. Agents copy-paste from macros and switch between five tabs to find an order. Generic chatbots either hallucinate or deflect.
- Repetitive questions crowd out complex ones
- Answers depend on live data in other systems
- Bots without guardrails create risk
- Knowledge is scattered and outdated
The solution
Grounded answers, tool access and human approval — in one inbox.
Ansora retrieves from approved sources only, calls tools like Shopify or the shipping provider, cites what it used, and follows playbooks with explicit limits. Anything outside them goes to a person.
- Retrieval over approved knowledge only
- Tool calls for live order and shipping data
- Playbooks with approval thresholds
- Knowledge-gap reports for the content team
Product experience
Inside Ansora.
Real interface states, drawn as working UI — not stock illustrations. Switch between screens.
A drafted reply with citations, the data sources used, and the actions the agent is allowed to take.
Connected sources, sync status, coverage and the questions that still lack a good answer.
A refund playbook as explicit steps, with guardrails and a dry-run trace.
The customer side: instant answers with actionable cards and a clear way to reach a person.
Core features
What it does.
01
Retrieval-augmented answers
Hybrid search (vector + keyword) over approved sources, with citations on every claim.
02
Tool use
Typed tools for order lookup, address change, refunds and tracking — each with its own permissions.
03
Human-in-the-loop
Confidence and policy thresholds decide whether to send, draft for approval, or escalate.
04
Omnichannel
Website widget, WhatsApp and email feed one inbox with shared context.
05
Guardrails
PII redaction, topic limits, tone rules and spend caps per playbook.
06
Evaluation suite
A regression set of real questions scored on every prompt or model change before release.
07
Knowledge gaps
Clusters unanswered questions so the team knows exactly what to document next.
User journey
From sign-up to result.
- 1
Connect
Help center, docs and Shopify connected with read-only scopes.
- 2
Calibrate
Run 200 historical tickets through the evaluation suite.
- 3
Draft mode
Agent drafts, humans approve — trust is earned per topic.
- 4
Automate
Topics with consistently approved drafts move to auto-send.
- 5
Result
People spend their time on the conversations that need judgment.
Technology
How it's built.
A stack chosen for this product's constraints — realtime, offline, compliance or AI — not a default template.
- Frontend
- Next.jsReactTypeScriptTailwind CSS
- Backend
- Node.jsNestJSPostgreSQL + pgvector
- AI
- Claude / GPT modelsEmbeddingsTool callingEval harness
- Integrations
- ShopifyShiprocketWhatsAppZendesk
- Infrastructure
- AWSDockerGitHub ActionsSentry
Channels
Web widget
WhatsApp
Email
Orchestration
Conversation router
Policy & guardrails
Intelligence
Retriever
LLM
Tool executor
Data
pgvector index
Conversation store
Audit log
Business systems
Shopify
Shipping API
Payments
Channels
Web widget
WhatsApp
Email
Orchestration
Conversation router
Policy & guardrails
Intelligence
Retriever
LLM
Tool executor
Data
pgvector index
Conversation store
Audit log
Business systems
Shopify
Shipping API
Payments
A first version
What we'd ship first.
If this were your product, this is the scope we'd propose for a first release that proves value — with everything else in a ranked backlog.
- Help-center retrieval with citations
- Draft-and-approve inbox
- One tool: order status
- Evaluation set of 200 questions
- Web widget
Product lifecycle
- Strategy
- UX
- Prototype
- MVP
- Production
- Launch
- Scale
About outcomes. Ansora is a concept product, so we don't publish usage or performance numbers for it. When we show client work, it will come with real, verifiable outcomes.
Related
More products like this
Concept productBusiness Platforms · B2B sales
Closebook
A CRM that tells the team what to do next.
- Email & calendar auto-logging
- Deal health from engagement signals
- Copilot next-best-action
CRMSalesAIReact
View product Concept productBusiness Platforms · Logistics
Shiplane
Every shipment, vehicle and exception on one live map.
- Live vehicle tracking
- Exception queue
- Optimised multi-drop routes
LogisticsRealtimeMapsMobile
View product Want something like Ansora for your business?
Tell us about your users and the problem. We'll come back with how we'd approach it and what a first version could include.